Service Design
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Seeing the Voting Process Through a Service-Design Lens
Experienced the voting process from multiple angles—and shared service-design insights that improved clarity and reduced confusion.
In 2020, I stepped in as an election worker to help fill pandemic-related staffing gaps. What began as civic service became a hands-on education in service design—from voter interactions to hardware testing. Over multiple election cycles, I observed how small details shape the voting experience and shared insights that improved training and reduced confusion.