Cross-Functional Coordination
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Seeing the Voting Process Through a Service-Design Lens
Experienced the voting process from multiple angles—and shared service-design insights that improved clarity and reduced confusion.
In 2020, I stepped in as an election worker to help fill pandemic-related staffing gaps. What began as civic service became a hands-on education in service design—from voter interactions to hardware testing. Over multiple election cycles, I observed how small details shape the voting experience and shared insights that improved training and reduced confusion.
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BP am/pm: Improving Hot-Foods Preparation Through 3D Simulation
Designed a training experience that sharpened accuracy, improved efficiency, and elevated food-safety skills across 1,150 stores.
BP am/pm sought to understand whether simulation-based training could strengthen hot-foods preparation—either on its own or blended with face-to-face instruction. I co-developed a 3D virtual kitchen where employees learned and performed each step of food preparation with guided support. The simulation measurably improved performance and scaled successfully across 1,150 stores.
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BP Solar: A Virtual Home Powered by Light
Designed a playful 3D experience that revealed how sunshine, shading, and home habits shape energy savings.
BP Solar needed an interactive, web-based tool that could help homeowners understand how solar energy would perform for their specific homes. I co-developed a 3D simulation that let users explore how sunlight, orientation, shading, and home habits affect energy generation and consumption—turning solar concepts into something visual, intuitive, and memorable.
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Immersive VR Journey Through Wastewater Treatment
Showed visitors what really happens after you flush the toilet
To demystify what happens after the toilet is flushed, a wastewater treatment plant commissioned an immersive VR experience. We brought invisible processes to life—guiding visitors through the science and machinery of treatment—resulting in a functional prototype that made a complex system intuitive and memorable.
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Realigning Training for a Fortune 1000 Dental Company
Engaged learners by aligning complex skills with clear instruction and showed potential to reduce costs
A Fortune 1000 dental company was losing nearly half its Dental Designer trainees due to lecture-heavy instruction. We built an interactive training prototype that paired instruction with guided practice, supported multiple learning styles, and added light gamification. Pilot results showed higher scores, faster learning, and stronger engagement.