Cross-Functional Coordination
-
Reimagining training to reduce costs via engaging learners
Aligned complex skills with clear instruction via simulation
A Fortune 1000 dental company was losing half its dental design trainees using lecture-heavy instruction. We built an interactive training prototype that paired instruction with guided practice, supported multiple learning styles, and added light gamification. Pilot results showed higher scores, faster learning, and stronger engagement.
-
400% of fundraising goals via masquerade ball
Built a multi-floor, art-filled, clue-hunting experience so immersive people forgot it was a fundraiser
Working for The Carrack, a DIY community art gallery, I was challenged to invent a new October fundraiser with a modest $10k goal. I created an immersive Masquerade Ball filled with art, performance, puzzles, and exploration. The result became a signature annual event, turning a creative gamble into $25k–$40k per year.
-
Seeing the voting process through a service-design lens
Experienced the voting process from multiple angles—and shared service-design insights that improved clarity and reduced confusion
In 2020, I stepped in as an election worker to help fill pandemic-related staffing gaps. What began as civic service became a hands-on education in service design—from voter interactions to hardware testing. Over multiple election cycles, I observed how small details shape the voting experience and helped enhance training.
